Human Resources Manager

Type: Full-time

The Vancouver Lawn Tennis & Badminton Club (“the Club”) is the city’s premier racquets, fitness, and social Club. Located just a few minutes from downtown, the Club offers exceptional tennis, badminton, squash, fitness and aquatics programming for over 4,000 members, along with a variety of social events with upscale‑casual dining in 3 restaurants.

Scope
The Human Resources Manager, under the direction of the General Manager, is primarily responsible for the development & implementation of Human Resource programs, policies and initiatives, full‑cycle recruitment and promoting Vancouver Lawn's culture.

The team is approximately 111 employees which consists of 69 unionized and 42 non‑union employees.

The position is also responsible for overseeing wage increases, promotions, disciplinary actions and staffing requirements in a unionized environment, and serves as the Club's lead on labour relations matters, including collective bargaining agreement administration, grievance handling and negotiation support.

Wage
Salaried position, $90,000.00 – $110,000.00 per annum based on background and experience.

Duties & Responsibilities

Plans and manages the recruitment, interviewing, hiring and orientation processes to maintain staffing levels with qualified individuals.

Acts as liaison between club employees and leadership team.

Plans and coordinates employee events.

Monitors and follows up on employee health or injury related absences.

Supports and coaches club leadership to ensure application of human resources practices, the collective agreement, legislations, programs and policies.

Provides leadership and coaching to managers and employees on key workplace matters such as performance management, difficult conversations, employee relations and employee development.

Assists in reward and recognition programs and training strategies.

Assists with the design, implementation and ongoing delivery of human resource programs.

Administrates progressive disciplinary action through coaching and counseling to improve performance or recommend termination of employment.

Researches, analyzes and makes recommendations for compensation and benefits.

Manages progressive, corrective action process.

Formulates budgets for employee relations, staff training and recruitment advertising and manages expenses for the human resources department.





Ensures proper maintenance of employee records, files and human resource office systems.

Is involved in union negotiations and putting forward recommendations and guidance.

Facilitates a culture of commitment to the club's values, standards, operating philosophies and overall business strategy.

Works with leadership team to identify areas of improvement for employees, providing additional training as needed.

Identifies and implements leadership development opportunities.

Develops and updates employee handbook as required.

Handles employee complaints and incidents, including conflict resolution, accidents, health and safety concerns, work refusals and investigations.

Works with the assistant controller for the purpose of ensuring compliance with established financial, legal and administrative requirements and effective department functioning.

Performs other duties as assigned.

Labour Relations

Serves as the club's primary point of contact for the administration and day‑to‑day interpretation of the collective agreement with UNITE HERE! Local 40.

Leads or supports the club's negotiating committee in collective bargaining, including preparing proposals, costing analysis and briefing materials for the leadership team and board.

Manages the grievance procedure from intake through resolution, including investigation, documentation, response drafting and, where required, representation at arbitration.

Advises the general manager and leadership team on rights, obligations and risk under the collective agreement and the BC Labour Relations Code.

Monitors labour relations trends, arbitral case law and legislative changes affecting the club, and recommends policy or practice adjustments accordingly.

Builds and maintains a constructive working relationship with the union, including regular labour‑management meetings.

Prepares and maintains labour relations records, precedent files and correspondence to support consistency across disciplinary, grievance and bargaining matters.





Coordinates with legal counsel on labour relations matters, including collective bargaining, grievances, arbitrations and Labour Relations Board proceedings, as required.

Develops contingency and workforce planning in the event of a labour disruption, including strike or lockout preparedness.

Delivers training to managers on collective agreement rights and obligations, progressive discipline, and grievance avoidance.

Key Competencies

Accountability

Critical thinking

Communication

Decision making

Leadership

Negotiation and conflict resolution

Must be able to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

Ability to be resourceful, creative and maintain flexibility.

Ability to train, motivate, evaluate, mentor and direct employees and managers to meet desired ends.

Ability to maintain excellent relations with staff and maintain staff and member confidentiality at all times.

Ability to remain objective and represent the club's interests professionally in adversarial or high‑pressure labour relations settings.

Experience

3–5 years of progressively responsible human resources experience.

Previous hospitality experience an definite asset.

Previous HR experience in a union setting is a definite must.

Demonstrated experience administering a collective agreement, handling grievances and supporting collective bargaining is required.

Experience representing an employer at arbitration or before a labour relations board is an asset.

Requirements

Post‑secondary diploma/degree in human resources/business an asset.

Strong computer skills including MS Office, Excel, presentation software and email.

Certification in HR Management preferred (CPHR designation an asset).

Strong working knowledge of HR theories, practices, legislation and resources.

Able to interpret and implement personnel‑related legislation.

Strong working knowledge of the BC Labour Relations Code and labour/employment‑related legislation.

Demonstrated experience in labour relations, including collective bargaining and grievance/arbitration processes.

Benefits
We offer a positive and friendly environment, competitive salaries, benefits package, employee meals and free parking.

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📌 Human Resources Manager (British Columbia)
🏢 Fitzii
📍 British Columbia