The Strategic Account Manager, Mining will be responsible to maintain and enhance the business partnership between Toromont CAT and one of our largest Mining customers by providing complete customer service solutions for Equipment, Product Support and Technology for multiple mine sites. Provide support to help maximize fleet health and assist with Continuous Improvement initiatives to help reduce the total cost of mining operations.

Pay Type
Full Time, Permanent

Compensation
The listed target compensation includes commissions and other variable pay components and reflects expected annual earnings. It represents just one part of our total rewards package, and additional performance based bonuses or other elements may also apply.

As a Strategic Account Manager, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority

Working for the best in class equipment dealer and with the premium Caterpillar brand

Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success

Competitive total rewards including: wages, benefits, and premiums (as eligible)

An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Participate in safe and healthy work behaviors and practices at all times in support of Toromont’s Health and Safety Policy/Programs objectives and initiatives





Manage the assigned territory with current and existing mine sites to ensure Company goals and values are met

Develop and maintain customer relationships through regular on site visits (surface and UG)

Manage relationships with the Service and Maintenance Managers to ensure annual parts and service budgets are aligned with customer's projected needs

Create and monitor sales objectives in collaboration with the Mining Team and Local Branch Manager

Assist Regional Branch with day to day site specific requests including asset management for services, CVA (Customer Value Agreements) contracts, parts planning

Provide quotes for equipment, product support solutions, technology as required

Provide warranty details and other product information

Coordinate quarterly mine site partnership meetings with Branch, mine management and procurement team accordingly

Co-operate with engineering firms on related mine expansion projects

Assist Mining Fleet Analysts with cost reduction projects and ensure the Product Support Team has the necessary resources to execute on the expected deliverables (CI initiatives, metrically driven)

Develop strong relationships with supplier/manufacturer sales representatives to continually promote our product offering





Ensure that Caterpillar and Toromont CAT partnership agreements are executed in good faith by all organizations

Adhere to Company policy related to: call reports, lost sales reporting, product training, sales call planning, budgeting, and expense policy

We'd love to hear from you if you have:

Post-Secondary Education (mining, mechanical, geological engineering preferred) and 7 - 10 years' experience in the mining/mineral industry

Solid knowledge of underground, surface mining equipment and operations processes (related WHMIS and Common Core training)

Technical industry knowledge related to mining process or heavy mobile equipment

Safety conscious, customer-centric, adaptable, diplomatic and collaborative with excellent presentation skills

Influential leader with strong negotiation, superior interpersonal and communication skills

Proven ability to develop and nurture trusted and long-term partnerships internally, externally and at all levels (mine operations to executive level)

Analytical with enhanced listening and problem-solving skills, current on market conditions and business drivers

Deliver results in a fast-paced, demanding and deadline driven environment

Motivate others to adapt to changing priorities and environments

Solid business and financial acumen with a sense of urgency and attention to detail

Computer literate with proficiency in Microsoft Applications and other customer programs

Willing and able to travel extensively throughout Canada and a valid Driver’s License and clean Driver's Abstract

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📌 Strategic Account Manager - Mining (Newfoundland and Labrador)
🏢 Toromont
📍 Newfoundland and Labrador