Become a Customer Success Leader at Auvik, guiding a team devoted to ensuring client satisfaction and product engagement. Help our Corp IT customers thrive by fostering solid, lasting relationships.

As the Manager of Customer Success, you will oversee a dedicated team of professionals striving for excellence in client interactions. Your role involves coaching team members on identifying risks, managing renewals, and orchestrating upsell strategies. Collaborating with cross-functional teams is essential for implementing effective customer solutions that enhance retention and growth.

Key Responsibilities:
• Ensure accountability for upsell and retention performance
• Coach team in uncovering growth and renewal opportunities
• Lead customer discussions and escalations effectively




• Track customer health and team performance metrics
• Mentor team members on engagement strategies and techniques

Requirements:
• Extensive management experience in customer success roles
• Proven track record in sales or account management
• Strong skills in renewal management and customer engagement
• Excellent verbal and written communication abilities
• Familiarity with CRM platforms, particularly Salesforce

Empower your team at Auvik to achieve remarkable customer success and satisfaction.
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📌 Customer Success Leader at Auvik (Ontario)
🏢 Auvik
📍 Ontario