SUMMARY

The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are achieved.

DUTIES & RESPONSIBILITIES

OPERATIONS
Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity
Ensures staffing levels are adequate to effectively operate the business

HUMAN RESOURCES
Complies with Human Resources Standards
Hires and/or supports hiring for all departments, excluding Pharmacy
Maintains wage administration within SLPH guidelines
Conducts probationary reviews for recent hires and annual staff performance reviews
Manages staff performance through ongoing coaching, action planning, and follow-up
Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values

FINANCE




Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report
Meets period, quarterly and annual targets
Sets individual goals for departments to motivate employees and ensures goals are met
Develops and executes strategies to improve business efficiency at the store

QUALIFICATIONS
Planning, Judgement and Decision Making
Planning and preparation for Inventory Management
Use judgment and decision making skills to control expenses
Provides effective leadership and ongoing mentorship and ensures development of all staff
Productive time management skills
Able to prioritize activities quickly in response to changing initiatives
Effective organization and planning skills

EXPERIENCE
Previous retail management experience for a minimum of 5 years
Demonstrated ability to drive the business, lead by example and support corporate programs
Works effectively with management team
Superior interpersonal, coaching and communication skills
Solid business and financial acumen
Strong relationship builder with key internal and external agencies

Pay Range

CA$45,000- CA$60,000

📌 Front Store Manager Barrie
🏢 Shoppers Drug Mart
📍 Barrie