Who You Are: As a Store Manager at L'Occitane, you will serve as the perfect host, curating a one‑of‑a‑kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.

What You'll Do

- Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
- Prioritize Guest Experience: Create personalized experiences for your guests and proactively address all their needs.
- Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth‑oriented mindset.
- Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution‑focused approach when challenges arise.
- Foster a Team Culture:



Foster unity and solid connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
- Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

Required Qualifications

- Previous supervisor experience in retail or hospitality management - Strong Leadership and communication skills - Entrepreneurial attitude with background in a sales‑driven environment - Mindset focused on customer satisfaction (internal and external customers) - Knowledge of skincare, body care and fragrance is beneficial - Experience with clienteling advantageous - Basic Technology Skills All Applicants: L'Occitane's Privacy Statement United States Applicants Only: Employee Rights FMLA: Posters FMLA Special Rules for Returning Military Members (USERRA)

📌 Store Manager - Full Time - Scarborough Town Centre (Toronto)
🏢 L'Occitane En Provence
📍 Toronto