Responsible for:

Day to day operations of the retail store including but not limited to:

- Implementing & maintaining process relative to the operation of the retail store
- Responsible for the direct supervision and direction of the store staff, including training, evaluating, and disciplining employees.
- Addressing complaints, resolving problems, promoting teamwork, and supporting communication by holding monthly staff meetings.
- Balancing staff needs and assuring levels are sufficient to support operations.
- Ensuring compliance with established security, sales, money handling, and record-keeping procedures and practices (banking, benchmarks, cash balancing).
- Responsible for achieving production and store targets.
- Ensuring steady and sufficient flow of merchandise to storefronts to maintain sales expectations.
- Ensuring the highest standard of customer service by training staff to implement our positive customer service policy.

Other Necessary skills/Requirements:

- Excellent customer service, interpersonal, and communications skills.
- Excellent organizations skills.
- Able to train and coach effectively with a diverse workforce.
- Intermediate computer skills.
- Own transportation and valid driver's license.
- Retail Management experience an asset.

Physical Requirements





- Constant standing/walking
- Frequent stooping, kneeling, and reaching.
- Occasional pushing/pulling, lifting or carrying up to 50 lbs.
- Occasional ascending or descending ladders, stairs, ramps.
- Repetitive movements
- working with dust, allergens, heat, cold, noise, stress, scents

We foster an environment of inclusion and belonging, so everyone feels valued, respected, and heard. Goodwill Niagara is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation. We appreciate your curiosity about this employment opportunity. Only those applicants under consideration will be contacted.

We do not use artificial intelligence (AI) or automated decision‑making tools in our recruitment process.

Job Type: Full-time

Pay: $25.64-$26.67 per hour

Benefits

- Employee assistance program
- In office parking
- Paid time off
- Store discount

Experience:
- Retail management: 1 year (required)

Work Location: In person

📌 Store Manager (Welland)
🏢 GOODWILL NIAGARA
📍 Welland