Transform customer service strategies at AXA Partners as a Senior Operations Manager. Your leadership will span across Roadside, Home, and Legal operations to foster exceptional client interactions. This strategic role demands a proven leader to develop the business plan and budget, ensuring alignment with AXA’s overarching goals. You will champion innovation, oversee process efficiencies, and enhance collaboration across departments to achieve top-tier service delivery. Key Responsibilities:

- Manage annual business plans and budgets for operations
- Lead initiatives aimed at improving service productivity
- Develop client relationships and assess current business opportunities
- Ensure compliance with outsourcing contracts and performance standards
- Create motivational environments that drive team performance Requirements:
- Bachelor’s degree in business or related field
- 8 years management experience required
- 10+ years in the Roadside industry preferred
- Bilingual French/English for cross-border collaboration
- Experience in coaching and developing teams essential Shape the future of customer care with your operational expertise at AXA Partners.

📌 Strategic Operations Manager at AXA Partners (Montreal)
🏢 AXA Group
📍 Montreal