Drive efficiency and improvements as an HR Operations Analyst. Work hybrid to enhance services and deliver exceptional support in shared environments.

This role is integral to improving HR operations within a shared services framework. You will be responsible for addressing employee inquiries, analyzing trends, and recommending enhancements to existing processes. Your team-oriented efforts will contribute to the ongoing transformation of HR services while maintaining a strong focus on customer satisfaction.

Key Responsibilities:
• Resolve inquiries with empathy and speed through various communications
• Champion a culture of service excellence
• Utilize HR systems to gather insights for process enhancements




• Document and manage complex cases efficiently
• Identify and implement process optimizations proactively

Requirements:
• 1–3 years in HR service environments
• Skilled in problem-solving and analysis
• Capable of working independently and in teams
• Strong MS Office skills and HR system familiarity
• Discreet handling of sensitive information

Bring your expertise to enhance HR operations, fostering a supportive environment through innovative process improvements.
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📌 HR Analyst for Operations and Improvements (Quebec City)
🏢 RTX
📍 Quebec City