Join our team as a Senior Technical Support Specialist focused on automation and advanced troubleshooting methods. Contribute to optimizing technical operations while guiding a collaborative team.

As a central figure in this role, you’ll provide high-level support for complex integration issues and lead efforts in automation to streamline repetitive tasks. You will also act as a mentor for junior support staff, while using your robust technical abilities to make a lasting impact in the organization. Your expertise will be vital in enhancing service delivery and operational efficiency.

Key Responsibilities:
• Lead escalation for intricate L2/L3 platform issues
• Analyze logs and validate systems to resolve problems
• Create robust automation solutions for support workflows




• Engage with engineers during incident management
• Facilitate knowledge transfer and training sessions

Requirements:
• Over 5 years in technical support environments
• Expertise in APIs and cloud platform services
• Solid background in SQL, JavaScript, or Bash
• Experience with continuous integration tools preferred
• Proven track record of using AI tools for support

Shape the future of technical support by combining your expertise in advanced troubleshooting and automation while empowering your team.
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📌 Advanced Technical Support and Automation Expert (Ontario)
🏢 Extreme Reach
📍 Ontario