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- Trains, manages, develops, and onboards staff.

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- Performs FOH inventory management to maintain high valuation and minimal waste.

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- Ensures that staff is on task, quality assurance standards are being met, and the operation is clean and organized.

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- Monitors marketing, confirming that signage is current and appropriate. Additionally, working with Activities and Marketing departments to ensure proper events and dining calendars are communicated/updated.

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- Upholds policies and procedures to guarantee compliance with company and client expectations.

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- Trains and supervises alcoholic beverage service if applicable

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- Assists with catering events tied to the community internally and externally. Including BEO’s and event management and execution.

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- Maintains a positive working relationship with client, residents, and back of house team.

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- Works with vendors as needed to increase positive cost results.

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- Works cooperatively with other management regarding attendance and staffing to achieve maximum results

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- Oversees financial aspects of first-class bar/concession stand operations and cashier closeouts.

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- Consistent daily meal rounding in all dining venues.

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- Utilize resident satisfaction audit tools to adjust service needs.

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- Track and follow up on resident comments cards

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- Support culinary in daily and weekly setup of dining programmed events i.e.

Teaching

Kitchens, Chef’s Tables,

Superfood Display etc.

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- Manages internal and external communication with resident and guest orders and needs, including and not limited use of phones, email, radio(s) or any other form of communication tool.

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- Performs other duties as assigned

📌 Supervisor, Full Time (Toronto)
🏢 Havergal
📍 Toronto