Overview

We are seeking a dynamic and experienced Supervisor to join our team. The ideal candidate will possess strong leadership skills and a proven track record in retail management. This role requires effective communication, organizational abilities, and a commitment to fostering a positive work environment. As a Supervisor, you will be responsible for overseeing daily operations, managing staff, and ensuring exceptional customer service.

Duties

- Lead and supervise a team of employees to achieve operational goals and maintain high standards of customer service.
- Conduct employee orientation and training programs to ensure staff are well-equipped for their roles.
- Manage scheduling, payroll, and timekeeping for all team members.
- Oversee inventory management processes including ordering, stocking, and inventory control.
- Engage in recruiting efforts to attract top talent while conducting interviews and onboarding new hires.
- Implement merchandising strategies to maximize sales opportunities and enhance store presentation.
- Monitor retail sales performance and provide guidance on pricing strategies and promotions.
- Ensure compliance with company policies regarding cash handling, bookkeeping, and administrative tasks.
- Foster a collaborative team environment through effective communication and conflict resolution.




- Utilize retail math skills to analyze sales data and make informed decisions regarding store operations.

Qualifications

- Proven supervisory experience in a retail or grocery store environment is preferred.
- Strong negotiation skills with the ability to manage vendor relationships effectively.
- Bilingual or multilingual abilities are a plus for enhancing customer interactions.
- Experience with point-of-sale (POS) systems and cash handling procedures.
- Knowledge of budgeting, purchasing, and financial management within a retail context.
- Exceptional organizational skills with the ability to prioritize tasks effectively in a fast-paced setting.
- Strong leadership qualities with an emphasis on training & development of team members.
- Excellent communication skills, both verbal and written, along with professional phone etiquette.
- Familiarity with marketing strategies that drive sales growth within the retail sector. If you are passionate about leading teams to success and providing outstanding customer experiences, we encourage you to apply for this exciting opportunity as a Supervisor.

Job Type: Full-time Pay: From $18.10 per hour

Benefits

- Store discount

Work Location: In person

📌 Supervisor (Canada)
🏢 Tim Hortons
📍 Canada