Elevate your technical career with Magnet Forensics as a Desktop Support Analyst. Provide essential support to enhance employee productivity and ensure seamless technology operations in a hybrid work setting. As a Desktop Support Analyst, you will deliver critical hands-on internal support to Magnet Forensics employees globally.

This role requires solid technical skills, including experience with Windows, Linux, and Mac operating systems, as you tackle technical issues, perform system management, and maintain thorough documentation. You'll play an essential part in ensuring employees are equipped to perform their roles effectively. Key Responsibilities:
Install and manage desktops for employees
Resolve technical issues via a ticketing system




Document procedures and knowledgebase articles
Perform system updates and configuration audits
Monitor system integrity and availability Requirements:
Bachelor’s Degree in Computer Science or equivalent
2+ years technical support experience required
Proficient in Windows, Linux, and Mac OS
Solid understanding of Active Directory and Office 365
Robust problem-solving and organizational skills Bring your technical expertise and problem-solving abilities to Magnet Forensics to support a world-class team.

📌 Desktop Support Analyst At Magnet Forensics Ottawa (Canada)
🏢 Magnetforensics
📍 Canada