Lead the charge as a Senior Manager of Contact Centers with Reliance, ensuring operational excellence and fostering a culture of continuous improvement. Drive innovation and enhance customer experience in a team-oriented team setting. Reliance is seeking a Senior Manager for its Contact Centers to oversee daily operations and enhance service delivery.

You will implement operational improvements and drive technology adoption, collaborating with cross-functional teams and ensuring continuous development of leaders. This role offers a unique opportunity to influence customer satisfaction and operational effectiveness. Key Responsibilities:
Oversee daily contact center operations and internal teams
Implement continuous improvement and innovation initiatives




Foster leadership development through coaching and mentorship
Manage relationships with vendors and key stakeholders
Own customer escalations and operational outcomes

Requirements:
8–12+ years in contact center leadership roles
Proven success in multisite and outsourced operations
Solid analytical and communication skills
Proficiency with Microsoft Office applications
Familiarity with NiCE CCaaS and CRM systems

Leverage your expertise in managing complex operations and enhancing team effectiveness with Reliance, a leader in home services.

📌 Contact Center Senior Manager At Reliance Toronto
🏢 Reliance Home Comfort
📍 Toronto