Lead operational excellence at the Minnesota Department of Revenue as a Customer Support Operations Manager. Oversee customer service strategies and training programs in a hybrid work setting. This full time leadership role in St.

Paul focuses on guiding customer support functions. With responsibilities in program design, call center operations, and policy development, you will enhance taxpayer service quality. Your ability to drive continuous improvement and establish effective procedures will be critical to meeting the state's evolving needs. Key Responsibilities:
Provide strategic oversight for customer support operations
Implement and improve call center service delivery models
Train and manage staff performance across the division




Develop documentation and reporting frameworks for quality assurance
Foster cross-functional partnerships with key stakeholders

Requirements:
3 years in a leadership role in contact centers
Familiarity with Minnesota tax statutes
Experience designing training and quality assurance programs
Robust communication and conflict-resolution skills
Proven ability to manage sensitive employee relations

Bring your leadership expertise and operational insights to transform taxpayer services at the Minnesota Department of Revenue.

📌 Customer Support Operations Leader St Paul Saint Paul
🏢 Minnesota Direct Care and Treatment
📍 Saint Paul