Enhance client interactions as a Client Experience Associate with Fidelity. This full time hybrid role is essential for onboarding and supporting users in Toronto until 2026. As a Client Experience Associate at Fidelity, you will collaborate closely with the Digital Product Development team.

This role engages with clients throughout their journey, from assessing needs to providing ongoing application support. Successful candidates will effectively communicate product advantages and drive user engagement for a smooth onboarding process. Key Responsibilities:
Act as primary contact for client inquiries and support
Educate prospects about application advantages and usage
Facilitate onboarding and initial setup for clients
Troubleshoot and escalate issues as per policies
Foster product adoption and resolve user barriers Requirements:
Current work authorization for Canada
Prior experience in client support and onboarding
Strong communication skills for virtual interactions
Ability to work on a hybrid schedule
Commitment to fostering a positive client experience Shape meaningful client relationships and enhance user satisfaction in this pivotal role at Fidelity.

📌 Client Experience Associate At Fidelity Toronto
🏢 Fidelity Canada
📍 Toronto