Elevate your career with Pillway as a Customer Service Specialist in a agile healthcare technology setting. Utilize your exceptional communication skills to provide outstanding support to a diverse client base. In this role, you will be crucial in managing non-pharmacist inquiries and resolving technical issues.

Robust CRM management skills are essential, ensuring you handle customer tickets effectively and meet service SLAs. Applicants should expect to engage with complex issues and gain experience in both English and French customer interactions. Key Responsibilities:
Manage customer tickets efficiently in our CRM system
Identify and expedite complex customer issues promptly
Support marketing campaigns with inbound call handling




Troubleshoot technical and payment-related inquiries
Collaborate with Pharmacy Experience Specialists for resolution assistance Requirements:
Proven customer service experience in tech or healthcare
Excellent communication skills in English and French
Familiarity with CRM systems and ticket management
Robust problem-solving abilities for technical inquiries
High empathy and commitment to customer satisfaction Join Pillway to contribute to innovative healthcare solutions and enhance the customer experience.

📌 Customer Service Specialist At Pillway Delta (Canada)
🏢 Pillway
📍 Canada