Elevate your career with Accenture Song as a Go-To-Market Lead specializing in Customer Service in Toronto, Ontario. Drive transformations in client relationships while utilizing your extensive experience in the contact center industry.

In this senior-level full time role, you will develop and execute the go-to-market strategy for our Customer Service practice in Canada. Your responsibilities include strategizing growth opportunities, understanding client needs, and leveraging cutting-edge solutions to optimize customer service. You'll work closely with clients and delivery teams to ensure successful project outcomes and deliver world-class customer experiences.

Key Responsibilities:



• Own and drive customer service go-to-market strategy • Originate and close new opportunities in the service practice • Develop strategies for customer service reinvention • Act as a thought leader on service transformation trends • Collaborate with Account Leads to align pursuits

Requirements: • 10+ years in customer service and contact center • 8+ years in go-to-market strategy roles • Strong team leadership skills • University degree is required • Experience in C-suite engagements and strategy development

Lead creative customer service solutions and strategic growth efforts with Accenture Song in Canada.

📌 Customer Service Go To Market Lead Toronto (Canada)
🏢 Accenture
📍 Canada