Elevate customer experiences as the Channels and AI Manager at Tangerine. Drive AI enablement initiatives that enhance client interaction and agent effectiveness in a energetic banking workplace. Tangerine is redefining banking and seeks a Manager with a focus on channels and AI enablement.

In this pivotal role, you will lead AI-driven solutions, enhance chat and voice channels, and ensure compliance with regulations. By fostering a customer-centric culture, you will deepen client relationships and leverage innovative banking technology. Key Responsibilities:
Drive AI-enabled assisted channel initiatives and improvements
Monitor performance of AI tools like chatbots and agent assist
Establish feedback loops with stakeholders for continuous enhancement




Enable agents with tools and knowledge for better performance
Optimize client interactions through data-driven enhancements

Requirements:
Minimum 7 years’ experience in contact center operations
Proven track record in delivering AI tools and channel enhancements
Strong analytical skills using KPIs for performance monitoring
University degree in business, technology, or related field
Experience in banking preferred

Shape the future of customer interactions in banking while leading cutting-edge AI solutions at Tangerine.

📌 Channels And Ai Manager At Tangerine Toronto
🏢 Tangerine Bank
📍 Toronto