Elevate customer experience as a CCaaS Solution Architect with Accenture Song. Lead transformative projects that deploy cutting-edge, AI-driven solutions to redefine contact center operations. In this strategic role, you will align technology with business objectives, delivering complex CCaaS transformations.

You'll engage with executive stakeholders, create migration roadmaps, and lead design for omnichannel customer experiences. Ideal candidates will excel in architecture, stakeholder management, and Agile practices for high-impact implementations. Key Responsibilities:
Lead CCaaS migration programs end-to-end
Design omnichannel customer experience solutions
Build trusted relationships with senior stakeholders
Develop scalable and resilient operational strategies
Drive Agile delivery and project execution

Requirements:
7+ years in cloud contact center architecture
Bachelor's in Computer Science or similar
Experience with NICE CXone, Genesys, or similar
Excellent English communication skills
Proven delivery leadership in complex projects

Utilize your strategic advising and architecture skills to drive cutting-edge solutions at Accenture Song.

📌 Ccaas Solution Architect At Accenture Toronto
🏢 Accenture
📍 Toronto