Reporting to the Manager, Registration and Switchboard, the Switchboard Operator is responsible for answering and directing incoming telephone calls to the Brightshores hospitals. Duties include but are not limited to: all paging services (overhead and Spok Messenger); parking lot(s) entry and exit gates; visitor information. This position also responds to contingency codes and alarms, monitors alarms, and various clerical duties as assigned. This position is required to work all shifts 24/7.
Qualifications / Skills / Abilities:
Required
- High School Diploma and relevant business office experience and/or equivalent business education
- Excellent interpersonal and communication skills
- Attention to detail and accuracy
- Patient-service focused
- Ability to multi-task
- Availability to work all shifts
- Experience working on a switchboard preferred
- Knowledge of Microsoft Office applications Word (to be tested)
- Typing speed of 30 wpm (to be tested)
- Ability to understand verbal and written instructions
- Recent satisfactory performance and attendance records
- Demonstrate, promote and encourage Brightshores’ values – We Show Up for Each Other, We Are Trusted to Act, We Create Solutions Together, We Strive for Better, We Share Accountability
- Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes
- Comply with all applicable health and safety policies, procedures and regulations, and actively contribute to maintaining a protected and healthy work environment
📌 Switchboard Operator – Switchboard (Owen Sound)
🏢 Brightshores Health System
📍 Owen Sound
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