Join CBI Home Health as a Care Access Representative in Whitby, ON, and play a crucial role in client care coordination. Manage scheduling in a hybrid work workplace, combining remote and in office duties. In this pivotal role, the Care Access Representative will enhance the client experience by efficiently scheduling Personal Support Workers, Health Care Aides, and Nurses within a busy contact center.

You'll need to excel in communication, multitasking, and problem-solving to ensure high-quality, person-centered care while dealing with client needs and staff availability. Key Responsibilities:
Utilize scheduling software for efficient care provider assignments
Meet KPIs in call handling and scheduling accuracy




Maintain communication with clients and care providers
Cultivate relationships with stakeholders and team members
Manage and update scheduling databases accurately Requirements:
Minimum Grade 12 education
2+ years experience in Customer Service or Scheduling
Proficient in Microsoft Office and scheduling software
Robust verbal and written communication skills
Advanced computer literacy with various applications Contribute to the delivery of compassionate care through excellent scheduling and coordination efforts at CBI Home Health.

📌 Care Access Representative Whitby
🏢 CBI Home Health
📍 Whitby