The hourly wage rate for this position is $33.36. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy

Product & Suite Knowledge

Maintain full knowledge of:

- Buffet offerings
- À la carte menu items
- Wine and cocktail lists
- Allergens and dietary considerations
- Understand the Signature Suite brand, layout, and premium guest expectations

Professional Conduct

- Maintain low speaking volume and polished language
- Demonstrate proper posture and controlled body language
- Avoid personal conversations during service

Guest Awareness

- Recognize returning guests whenever possible
- Remember and anticipate guest preferences
- Tailor service style to individual guest cues and needs

Service Standards

- Greet guests professionally within one (1) minute of seating
- Use guest names when known
- Avoid informal language (e.g., “guys”)
- Offer bottled still or sparkling water; use coasters when appropriate
- Guide guests through Signature Cocktails and the Wine List
- Confirm any time restrictions to pace service appropriately
- Enter drink orders into POS using correct seat numbers




- Target delivery time: within 3 minutes
- Serve using a tray, mindful of guest comfort and dominant hand

Wine Service Protocol:

- Present label to the guest
- Pour a tasting sample
- Complete a 5 oz pour once approved
- Use white linen on the serving arm
- Keep service stations and bar areas clean and organized at all times
- Perform quality checks:
- First sip check for beverages
- Two-bite check for food
- Anticipate guest needs without hovering
- Serve from the right whenever possible, using a tray or cocktail napkin
- Serve ladies first, then clockwise
- Verbally identify each beverage as it is served (e.g., “Your Old Fashioned, enjoy.”)
- Maintain a calm, quiet demeanor; never reach across guests or rush service

Guest Interaction & Beverage Service

- Offer water top-ups, wine pairings, or second beverages when appropriate
- Use proper glassware and garnishes for all drinks
- Ensure clean rims, polished glassware, and drip‑free presentation
- Demonstrate strong knowledge of:
- Spirits
- Wine pairings
- Ingredients
- Non‑alcoholic options
- Remain attentive and responsive throughout the guest experience

Food Service Standards

- Take accurate food orders, confirming allergies and preferences




- If multiple courses are ordered simultaneously, explain staggered service to avoid table crowding
- Use synchronized delivery whenever possible
- If not possible, serve ladies first, then clockwise
- Clearly describe each dish upon delivery
- Perform a verbal quality check after 2–3 bites

Coffee & Tea Service

- Offer cream, milk, and sugar as standard
- Offer honey and lemon upon request
- Serve with appropriate accompaniments
- Cup and saucer placement:
- Handle and spoon to the right
- Adjust for left‑handed guests when necessary

Ongoing Table Maintenance

- Top up beverages discreetly
- Crumb and reset tables between courses
- Transparent plates promptly and professionally
- Offer dessert, liqueurs, and coffee or tea after clearing main courses

Timing & Pacing

- Target service duration: 45 minutes to 1 hour
- Adjust pacing based on guest preferences, flight times, and cues

Closing Duties

- Reset all tables to full Signature Suite standard
- Dust chairs, wipe table bases, and fluff pillows
- Fully clean and organize service stations
- Polish and restock: Glassware, Cutlery & Condiments
- Fold napkins and align tables and glassware
- Clean hallway items and surrounding service areas
- Manager sign-off is required prior to leaving

Accountability

- All duties must be completed regardless of previous shift status
- Report incomplete tasks to the Manager before proceeding
- Consistency, teamwork, and professionalism are essential to maintaining Signature Suite standards

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📌 Server, Part-time (Mississauga)
🏢 Compass Group Canada
📍 Mississauga