Sentinel Dock & Door Solutions is one of Canada’s fastest-growing providers of commercial dock and door services - built by bringing together some of the best regional experts in the industry.

What does that mean for you?

You’re not just joining a company - you’re joining a growing platform with real prospect. As we expand across the market, we’re investing heavily in our people, our training, and the future of the trade.

NEX, part of the Sentinel group is looking for a Service Coordinator to add to their growing team. The Service Coordinator plays a central role in ensuring the smooth operation of day-to-day service activities within our fast-paced door and dock company. This individual will coordinate technician schedules, manage incoming service requests, maintain customer communication, and support the operations team with administrative and logistical needs.

Key Responsibilities

Service Call Management
Answer and manage incoming calls with prompt, professional support
Create and process recent service requests
Review and approve service calls submitted through the mobile system
Monitor open service calls and ensure timely updates

Portal & System Managemen t
Update customer portals with accurate service details and required documentation




Maintain internal systems with current and accurate service information

Data Entry & Record Keeping
Complete timely and accurate data entry for service calls, invoices, and purchase orders
Maintain up-to-date service records and work order statuses
Regularly audit records to ensure accuracy and completeness
Track outstanding purchase orders and follow up with vendors
Confirm materials and services have been received
Communicate PO updates to the appropriate team members
Provide professional phone and email support
Offer service updates, answer questions, and resolve concerns
Ensure a high level of customer satisfaction through proactive communication

Additional Support
Assist with administrative and operational tasks as needed
Maintain organized and accurate documentation to support efficient operations

Skills & Qualifications
Solid organizational skills with the ability to prioritize effectively
Excellent verbal and written communication skills
Proficiency with customer portals, data entry, and service management systems
High attention to detail and accuracy
Ability to work efficiently in a fast-paced environment
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📌 Service Coordinator Ottawa (Canada)
🏢 Sentinel Dock & Door
📍 Canada