Join Teifi Digital as a Technical Product Support Specialist and enhance client experiences through expert problem-solving. You'll manage support via chats, emails, and calls in a hybrid work model. This role is pivotal, focusing on in-depth troubleshooting within the Shopify ecosystem.

With 1-3 years of experience in technical support or customer success, you will analyze merchant needs and resolve complex issues. Your efforts will directly impact product feedback and design self-service solutions for effective resolution. Key Responsibilities:

- Own support requests in Intercom via various channels
- Investigate, troubleshoot, and categorize daily ticket volumes
- Reproduce and resolve issues independently through Shopify access
- Maintain communication with merchants during incidents
- Update knowledge base with accurate resources Requirements:
- 1-3 years in technical support or customer success
- Robust Shopify knowledge, including POS and inventory
- Excellent communication skills for diverse audiences
- Ability to handle pressure and context-switching
- Availability during North American business hours Enhance your technical support career with a focus on AI-driven solutions at Teifi Digital.

📌 Technical Product Support Specialist at Teifi Digital (Vancouver)
🏢 Teifi Digital
📍 Vancouver