Elevate your career as a Technical Solutions Specialist with eSentire, focusing on Tier-2 support for Managed Detection and Response. Contribute to innovative cybersecurity solutions while engaging with clients on urgent issues. Join a dynamic team at eSentire dedicated to cutting-edge AI security.

This role is ideal for technical professionals with over 5 years of IT experience and strong problem-solving skills. You will help clients with network products, troubleshoot API issues, and document solutions, enhancing overall service efficiency. Key Responsibilities:

- Provide Tier-2 escalation support for MDR clients
- Conduct live troubleshooting and guide resolution processes
- Collaborate with cross-functional teams on customer inquiries




- Document troubleshooting steps and maintain knowledge articles
- Offer technical guidance on best practices and implementations Requirements:
- 5+ years of enterprise technical support experience
- Bachelor's degree in relevant field or equivalent experience
- Robust networking knowledge (LAN, WAN, TCP/IP)
- Proficient in troubleshooting enterprise applications
- Excellent verbal and written communication skills Deliver top-tier support and technical solutions to help eSentire safeguard clients against cyber threats.

📌 Technical Solutions Specialist at eSentire (London)
🏢 eSentire
📍 London