- 12 Month Contract with Extensions
- Fully remote
- Hourly Rate: 22/hr T4

Required Skills & Experience:

- 1+ year experience in Windows OS environment
- Familiar with Citrix VPN
- Familiar with Windows Hello for Microsoft MFA
- Post-secondary education
- FI experience or experience working at a large enterprise company
- Solid client-centric mindset. You put our clients first, you engage with purpose to find the right solutions, and you go the extra mile because it's the right thing to do

Nice to Have Skills & Experience:

- Familiar with Global Protect (Paolo Alto)
- FI experience or experience working at a large enterprise company

:

You'll be joining the banks Employee Technology Services team as a Help Desk Agent, providing first level support with technology products or applications. You'll resolve escalated client needs (internal) through service desk from multiple lines of businesses related to infrastructure or applications; resolve and/or further escalate one or more products or services,



while providing on-call support. You will interpret information received from first level of response when issues are escalated, identify gaps in existing problem resolution process to improve operational efficiencies, and determine solutions outside set procedure when a set procedure is not working and providing high-level expertise for extensive troubleshooting.

You'll be a key part of an innovative, "first to market" technology culture, contributing to the banks digital transformation. This is a 12 month contract, hybrid-remote schedule, with morning to evening and weekend shifts.

*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

📌 Technical Support Specialist (Ontario)
🏢 Insight Global
📍 Ontario