Become a Technical Support Specialist in a fully remote role within a growing technology company in Canada. This position emphasizes customer support, API troubleshooting, and technical onboarding. Join a partner company that focuses on streamlining global business operations.

You’ll be the go-to technical contact for customers and partners, ensuring they successfully onboard and optimize digital payment solutions. This role involves cross-functional collaboration with product, engineering, and operations teams to tackle complex challenges. Key Responsibilities:

- Provide support through phone, email, and live chat
- Own customer cases from request to resolution
- Troubleshoot API integrations and analyze issues
- Guide customers in API configuration and deployment
- Create and maintain technical documentation Requirements:
- 2-3 years in technical support or customer role
- Hands-on knowledge of REST APIs, JSON, and webhooks
- Solid communication skills to explain technical concepts
- Familiarity with ticketing systems and CRM platforms
- Experience using AI tools for workflow automation Take ownership of customer success and leverage your technical skills in a fully remote setting.

📌 Technical Support Specialist Remote Canada
🏢 Jobgether
📍 Canada