About Us
Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a skilled environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who We Are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion! At CCG, we are committed to delivering an exceptional Associate experience.

Benefits

Work-life harmony with access to an award-winning holistic wellness program

Continuous learning through our robust corporate curriculum and education reimbursement program

Incredible rewards, travel incentives, and product and service discounts

Pay-for-performance and best-in-class recognition programs

Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Position Details
What You Will Do
Reporting to the SIU Manager, the SIU Analyst is responsible for the identification and analysis of suspicious claims, development of fraud detection and prevention tools through data analytics and supporting overall Fraud Strategy initiatives. This position is the subject matters expert for fraud detection technology and responsible for developing materials and conducting technical training when appropriate.

Review SIU referrals and determine which claims meet the established criteria and will be accepted for investigation by SIU

Analyze internal and external data systems to identify suspicious claims activity

Complete open-source intelligence (OSINT) searches





Design and create data reports/tools to proactively identify questionable claims or policy activity

Support development of case investigations, fraud detection and tool enhancements for all lines of business and regions

Identify issues, resource challenges and competing priorities regarding fraud identification and escalation to Claims Management

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

Minimum 8 years of claims handling or direct related experience in Personal and Commercial multi-line claims

Experience with conducting OSINT research

Experience working on a national level that involves different Provincial Legislation and policies

Ability to maintain confidentiality and effectively prioritize and execute tasks in a high-pressure environment

Completion of or willingness to obtain Certified Fraud Examiner (CFE) certification and OSINT certificate preferred

University degree or college diploma is preferred

Provincial licensing if/where required

Fluency in both English and French required, including strong written and verbal communication skills.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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📌 Bilingual Analyst - Special Investigations Unit (SIU) (Quebec City)
🏢 CAA Club Group
📍 Quebec City