Overview

Languages

English

Education
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

5 years or more

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting
Private company, corporation or industry

Responsibilities

Tasks
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Manage incidents

Supervision
No supervision responsibility

Experience and specialization

Computer and technology knowledge
Device drivers
Networking software
Networking hardware
Networking security
Intranet




Internet
Servers
Desktop applications
Security software
Word processing software
Mail server software
Communication software
3D graphic software
Image editing software
Programming software
Desktop publishing software
Database software
Programming languages
Software development
Computer-aided design (CAD)
Mac OS
Python
MS Active Directory
.NET
C#
MS Office
MS Windows
SharePoint
Spreadsheet
TCP/IP
Wireless networks

Specialization or experience
3D Modeling

Additional information

Security and safety
Bondable
Criminal record check

Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Handling heavy loads
Physically demanding
Manual dexterity
Attention to detail
Ability to distinguish between colours
Sitting
Standing for extended periods
Bending, crouching, kneeling

Personal suitability
Accurate
Productive interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Ability to multitask
Time management
Honesty

Perks

Health benefits
Dental plan
Health care plan
Paramedical services coverage
Vision care perks

📌 User Support Technician Langley
🏢 Canada Ticket
📍 Langley