Overview

Languages

Bilingual

Education
No degree, certificate or diploma

Experience

No experience (will train)

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting
Urban area
Private sector

Responsibilities

Tasks
Address customers' complaints or concerns
Answer inquiries and provide information to customers
Arrange for refunds and credits
Explain the type and cost of services offered
Issue receipts and other forms
Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
Perform general office duties
Receive and log complaints
Receive payments

Experience and specialization

Computer and technology knowledge
Enterprise resource planning (ERP) software
Internet
MS Excel




MS Outlook
MS Windows
MS Word

Additional information

Work conditions and physical capabilities
Attention to detail
Walking

Personal suitability
Punctuality
Client focus
Effective interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Initiative
Judgement
Ability to multitask
Dependability
Honesty
Quick learner

Advantages

Health advantages
Dental plan
Disability benefits
Health care plan
Paramedical services coverage
Vision care benefits

Financial benefits
Life insurance

Other benefits
Free parking available

📌 Customer Service Agent Montreal
🏢 FOYERS SUPREME
📍 Montreal