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The Director of Enterprise Account Management at Docebo is responsible for driving the growth of existing customer accounts by leading a team of 5-8 enterprise account managers. This role focuses on increasing revenue through upselling, cross-selling, and renewals while ensuring high levels of customer satisfaction and retention. The Director will oversee hiring, coaching, and retaining top sales talent

Responsibilities:

Develop and implement account strategies to drive revenue growth through upselling and cross-selling within the existing customer base
Lead and mentor a team of 5-8 enterprise account managers, ensuring the team meets revenue and retention targets
Hire, onboard, coach, develop, motivate, and retain top-performing sales professionals
Collaborate with Professional Services, Customer Success, and New Business to ensure alignment on account strategies and opportunities for expansion
Oversee the creation and execution of account plans that focus on increasing customer engagement, satisfaction, and value realization
Monitor and analyze account performance, providing regular updates and insights to senior leadership
Present actionable data to C-level executives in a clear and succinct manner
Ensure a high level of forecast accuracy by driving a culture of consistent reporting and results tracking
Manage multiple responsibilities including sales management, strategy development, and lead generation
Drive cross-functional collaboration to align internal resources for account success, ensuring the delivery of value-added services to customers




Act as an escalation point for critical customer issues, working to resolve concerns in a timely and effective manner
Ensure effective communication and knowledge sharing within the team and across global offices
Monitor sales metrics and performance to ensure team success

Requirements:

10+ years of technology enterprise sales experience, preferably in a SaaS or software company
Strong experience leading enterprise sales teams
Experience in B2B software sales
Proven experience in Human Resources and Learning Technologies
Bachelor’s degree or equivalent knowledge/experience
Proven track record of growing a customer base and consistently exceeding revenue targets
Excellent oral and written English communication skills
Solid use of insights and data-driven decision making to inform the sales process
Ability and willingness to travel both nationally and internationally up to 60%

Seniority level Seniority level Not Applicable
Employment type Employment type Full-time
Job function Job function Sales and Business Development
Industries Software Development
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📌 Director, Enterprise Account Management (Manitoba)
🏢 Docebo
📍 Manitoba