PURPOSE AND SCOPE Supports FME Canada’s mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements. FUNDAMENTAL DUTIES & ACTIVITIES CUSTOMER SERVICE - Responsible for driving the FME Canada culture through values and customer service standards.

- Accountable for outstanding customer service to all external and internal customers.
- Develops and maintains effective relationships through timely communication.
- Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner. PRINCIPAL RESPONSIBILITIES AND DUTIES - Achieve projected quarterly sales budget by promoting FME products in line with approved sales strategies and pricing.
- Manage field expenses consistently with the FME Business Travel and Expense Policy and regional budget, and submit weekly expense reports.
- Document and report promptly all customer complaints regarding the use of FME products in accordance with Health Canada regulations.
- Utilize sales, marketing, and CRM tools to achieve territorial goals and gather local market data.
- Maintain current sales funnels and action plans for all opportunities within the territory.
- Develop and maintain account strategies for key accounts, including identification of key buying influences.
- Provide accurate and timely reporting for sales calls, market share, demographics, and sales targets.
- Identify and develop new accounts, while maintaining relationships with existing accounts and providing sales and product support.
- Ensure consistent sales coverage with accounts and associated buying influences.
- Identify customer needs and present the competitive advantages of working with FME, utilizing customer‑focused selling skills in meetings, presentations, and in‑service activities with appropriate pre‑ and post‑call planning.




- Develop and maintain technical and clinical proficiency on all products.
- Communicate and collaborate with the Director of Sales and Managing Director on strategies to maintain and grow territory revenue and profit.
- Collect field intelligence and provide feedback to the marketing department for strategic planning.
- Other duties as assigned. This position is commissioned quarterly.

PHYSICAL DEMANDS AND WORKING CONDITIONS Must be able to physically cover and maintain regular face‑to‑face contact with customers over a large geographic area. Extensive travel by automobile, train, or airplane is often necessary, including overnight stays. Contact with customers by phone alone is not adequate.

Occasional weekend work may be necessary to support trade show events, meetings and customer training. Lifting requirements include setting up portable booths and occasionally lifting and transporting medical equipment and supplies for servicing customers.

EDUCATION Bachelor’s degree required or equivalent education and experience.

EXPERIENCE AND REQUIRED SKILLS - Minimum two years of experience in medical sales or two years in nephrology nursing or nephrology biomedical.

- High degree of computer literacy in Windows operating systems and software applications (Word, Excel, PowerPoint).
- Ability to communicate effectively with solid interpersonal and listening skills.
- Must have a valid driver’s license.

SALARY BAND $80,000 - $110,000 RELATIONSHIPS Internal contacts: maintain positive professional relationships with internal employees, peers and supervisors.

External contacts: maintain positive professional relationships with all dialysis customers. SUPERVISION N/A The duties listed in this are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

📌 Territory Manager (Richmond Hill)
🏢 Fresenius Medical Care
📍 Richmond Hill