Job Description Under the supervision of the Program Manager, the Program Worker is responsible for providing leadershipandtodesignandleadactivitiesthathelptenantsbecomeengagedinthecommunity,stay active, improve their fitness, and have fun.

The assigned duties are planning, organizing and implementation of a blended service continuum of support, resources, programs and community engagement activities for the tenant participants of Neighbours.

Promote social inclusion, sense of belonging, and participatory engagement in programs.

Program Worker responds to inquiries about program activities and community information; ensure that all participants and drop-in receive the required services in a timely way and are treated in a respectful, sensitive manner while maintaining confidentiality.

Job Requirements Social

Workdegreeinarelatedfield,adegreein

Community

Services,orrelatedexperiencein a relevant discipline, Minimum3years''experienceinservingpeoplewhohaveexperiencedhomelessnessand/or precariouslyhoused,mentalhealthand/oraddictionissues,andpoverty.

Competencies/Skills/Attributes Standard

First

Aidcertificate,Conflict

Resolution,Documentationskills,Applied

Suicide

Intervention Skills Training - ASIST.

Demonstratedskillsinprogramdesignimplementation,andfacilitation.

Leadershiptrainingandproblem-solvingskills.

Understanding

Mental

Healthandthecomponentsofrecovery.

Knowledgeofsocialrecreationalprograms.

Experienceworkingwithfamilies,youth,theseniorpopulation,andpeoplelivingwithmental health concerns.

Excellentcommunication,interpersonal,andpublicspeakingskills.

Strongcreativity,groupengagementandfacilitation,andrelationship-buildingskillsandbuilding community partnerships.

Experienceworkingwithdocumentationdatabasesandsystemssuchas

Yardi(property managementfinancialsystem)orsimilarapplications,Pirouette,OCANs,andotherclient management information systems.

Strongcomputerskillsincludingemailandwordprocessing.

Abilitydriveandhavingavalid

Driver''sLicenseisconsideredanasset Ability to work independently and take initiative.

Job Responsibilities POSITION RESPONSIBILITIES OPERATIONAL RESPONSIBILITIES Research,plan,implement,andcoordinateindividualizedandgroupeventswiththeinvolvementof tenant participants, taking attendance, and collecting other relevant data.

Ensuretheprogramsandactivitiesmatchthephysicalcapabilities,age, andcognitiveneedsofthe participants.

Provideguidanceandassistancetothecommunityinidentifyingthesocialrecreationalevents, which they may want to organize, either locally or for Neighbours.

Schedule the use of the Drop-in space, equipment use, and ensures the facility and equipment are used and maintained properly.

Leadactivitiessuchasartsandcrafts,sports,music,dramatics,orgames.

Facilitateeducationalprogramsandconductresearchtoimprovethelivesofparticipants.

Engage in supporting participants in life skills and any participant-identified activities requested.

Providedirectsupporttothe

Drop-inspaceandensuresattendanceandotherpertinentdata arecollected.

Identifytrendsandissueswithparticipantsoftheprogramandcandealwiththemeffectively.





Leadclassesandprovidesinstructionforrecreationalactivities.

Provideinstructionincludinglectures,discussions,anddemonstrationsinrecreationalactivities,maintains communication of upcoming programs to participants by contributing to monthlymailers, program attendance and pertinent interactions, of both groups and individuals, in case management software.

Facilitate drop-in meals and special events, socializes, addresses concerns, and intervenes in conflicts.

Supervise volunteers and ensures that events and activities are run without issues.

Ensure a safe inviting Drop-in space and be aware of the health and behaviour of those in attendance and follow up when necessary Respondtoincomingoutgoingcallsandenquiries.

Reportconflictsandincidentsinaccordancewith

Neighbourspractices.

Handle all incidents and provides crisis support for tenant participants in the Drop-in until a backup and other supports are in place and informs the Program Manager as soon as possible.

Completeallincidentreportsasrequired,andensurethattheappropriatestaffisnotifiedofall incidents,concerns,and/ordisruptionstoroutines.

Participateinandrepresents theorganizationatexternalcommitteesandforumsas assignedincludingcommitteesofthe

Toronto

Drop-in Network.

Participate in internal committees and meetings relating to the organization (e.g.

Staff meetings, Annual General Meetings, Strategic planning, or other working groups as they occur.

Keepthe

Manageror

Supervisorinformedanduptodateonrelevantissues.

Performotherdutiesasassignedby,the

Program

Manager,orthe

Directorof

Support

Services.

Community Development Organizeandfacilitategroupactivitiesandcommunityevents,suchasbuildingmeetings,lifeskills programs,mealprograms,socialrecreationprograms,andorganizationalevents.

Usingtraumainformedconceptstoencouragetenantsinorganizationalandcommunityactivities.

Identifyandencouragetenantstopursueleadershipopportunities.

Encourage and assist tenants to become members of the organization.

Administration Write notes and incident reports for tenants into Information Software Database (Treat).

Maintainnecessarydocumentationfortenancymanagementandworkplaceinspections.

Maintaintenancymeetingsonmonthlybasis.

Maintain confidentiality and obtain consent when sharing information, except in emergency situations.

Maintain accurate records of cash advances.

Community Development Organize and facilitate group activities and community events, such as building meetings, life skills programs, meal programs, social recreation programs, and organizational events.

Using trauma informed concepts to encourage tenants in organizational and community activities.

Identify and encourage tenants to pursue leadership opportunities.





Encourage and assist tenants to become members of the organization. ORGANIZATIONAL RESPONSIBILITIES Knowledgeofrelevantlegislationincludingthe

Occupational

Healthand

Safety

Act,the

Ontario

Human Rights

Code,Accessibilityfor

Ontarianswith

Disabilities

Act(AODA),Residential

Tenancies

Act(RTA), Mental

Health

Act,the

Childand

Family

Services

Act,Personal

Health

Information

Protection

Act (PHIPA),Social

Housing

Reform

Act,and

Ontario

Fireand

Building

Codes.

Modeltheorganizationalvalues,policies,andprofessionalethicsanddemonstratecommitment to the strategic direction.

Demonstrateactivesupportfororganizationaldirectionandprioritiesinownactions.

Proactivelyengageinprogramandorganizationalchangeactivitiesasdirected.

Modelandpromoteaculturewhereeveryoneisaccountableformakingsuredecisionsand goals are met and projects/tasks arecompleted.

Identifyandremovebarrierstoserviceexcellence.

Demonstratepersonalcommitmentandculturetowellness.

Embraceanddemonstrate

Neighboursvaluesinyouractions.

Participateinaworkcultureofpositivethinking,initiativeandcreativity.

Commitmenttoimproveprofessionalknowledgetorecognizetrendsandissuesanddealwith them effectively.

Develop and maintain cooperative working relationships with allied community agenciesand professionalsand participate in communitycommittees and internal Neighbours committees asrequired.

Ensure that conduct is in accordance with the Code of Ethics and Standards of Practice of the governing body of their profession, and that all applicable legislation is adhered to.

Comply with the policies of the Neighbours including those pertaining to the confidentiality of client information.

Representtheagencyinapositivemannerwithclients,colleaguesandthecommunityatlarge.

Attend regular supervision meetings with the Support Manager for the purpose of reviewing work expectations and performance evaluation. WORKING CONDITIONS Exposuretohouseholdpests,bodilyfluids,individualsexperiencingcrisis,individualswhomaybe under the influence of substances, cleaning chemicals and some smoking environments.

Workhoursare35hoursperweek.

Work evenings and weekends as required.

As a condition of employment, a successful police record check for Vulnerable Sector is required.

Candidates must be legally entitled to work in the country where this role is located.

This position is being posted in response to an existing vacancy at Neighbours Community Homes Neighours may use AI-based tools to assist in screening and assessing applicants for this position.

These tools may help us identify candidates whose skills and experience align with Neighbours objectives by analyzing information provided in resumes and applications.

Our use of AI does not replace human decision-making.

Accommodations are available upon request for candidates with disabilities who are participating in the recruitment process and for those hired.

Please apply with a cover letter and resume at our website Careers - Neighbours on or by August 3, 2026.

Job Benefits Hiring Rate: $28.33 per hour.

📌 Program Worker (Toronto)
🏢 Neighbours Community Homes
📍 Toronto