Description Operational Leadership Oversee the full day-to-day operation of a high-volume family entertainment venue Lead from the floor, ensuring strong visibility during peak guest periods Maintain consistency across guest flow, attractions, cleanliness, readiness, and service standards Build structure and routines that keep the business stable through high-demand periods Guest Experience & Community Engagement Own the full guest journey from booking inquiry through to departure Take responsibility for all guest communication related to parties, group bookings, and on-site support Ensure every interaction is handled quickly, clearly, and with care Build strong community connections with schools, youth groups, and local organizations to drive repeat business Reinforce a culture where guest experience is shared across every team member Revenue & Commercial Performance Drive revenue across admissions, group bookings, birthday parties, and in-venue experiences Identify opportunities to grow attendance through local outreach and community activation Monitor performance trends and respond quickly to improve peak and off-peak performance Manage full P&L; accountability including revenue, labour, and controllable expenses Leadership & Team Development Recruit, train, and develop a large frontline team including seasonal and part-time staff Create a positive, high-energy culture with clear expectations and consistent coaching Develop supervisors into strong internal leaders who can support day-to-day execution Build retention through engagement, recognition,



and hands-on leadership Address performance issues directly while maintaining fairness and professionalism Financial & Operational Discipline Manage scheduling and labour to match business demand and protect margins Maintain accurate daily reporting and operational controls Ensure cash handling and reconciliation processes are followed consistently Support budgeting and forecasting with practical operational insight Safety & Standards Maintain strict adherence to all safety procedures and operational compliance requirements Ensure all attractions and guest areas are operating safely and consistently Promote a proactive safety culture across the entire team Address risks quickly and reinforce standards through daily leadership presence Requirements 5+ years of leadership experience in hospitality, recreation, entertainment, QSR, or similar high-volume environments Proven ability to lead large frontline teams in fast-paced, guest-facing operations Strong commercial acumen with experience managing revenue and labour performance Hands-on leadership style with a strong presence on the floor Ability to coach, develop, and retain frontline and supervisory talent Comfortable working in highly active, unpredictable environments Strong organizational discipline and attention to detail Experience in safety-focused operations is an asset Corporate Culture Competitive base salary plus performance bonus -$65,000$70,000 Full advantages package A highly visible leadership role with direct impact on guest experience and business performance The opportunity to run a well-known, community-driven entertainment destination A rapid-moving environment where leadership is active, not theoretical Long-term growth potential within a growing organization that values strong operators and strong culture builders

📌 General Manager - Entertainment Centre (London)
🏢 JRoss Recruiters
📍 London