Location: Montreal, Quebec, Canada (Hybrid)

Job Type: Full-time

Workplace Type: Hybrid (WFH with on-site dispatch as needed for hardware)

About the Role

Are you an experienced IT Support Specialist who thrives in rapid-paced financial environments? We are seeking an ambitious Trade Floor Support Specialist to provide critical technical support for traders and front-office operations during the night shift. This role operates under a Hybrid setup.

While day-to-day operations can be executed remotely, physical presence at our Montreal office is required whenever physical hardware maintenance or emergency dispatch is necessary. You will collaborate directly with SOC, NOC, GSS, Infrastructure, and Cybersecurity teams to manage incidents, support core market data platforms, and ensure uninterrupted operations. Key Responsibilities

Provide dedicated front-line technical support to traders and front-office users during overnight hours. Support and troubleshoot Windows, Linux, desktops, laptops, thin clients, and peripherals. Install, configure, and maintain trading applications and market data platforms (Bloomberg, Reuters/LSEG, OMS/EMS).





Monitor critical systems and coordinate incident escalation with SOC, NOC, and GSS teams. Participate in major incident response and crisis management activities. Perform routine maintenance, software updates, and physical hardware replacements on-site in Montreal when required.

Maintain accurate ticketing logs adhering to ITIL standards. Shift & Schedule

Shift: 9:00 PM – 7:00 AM (10-Hour Shift) Break Structure: 1 Hour Total (15 mins / 30 mins / 15 mins) Qualifications & Requirements

Proven experience in Trade Floor Support, Desktop Support, or IT Operations (financial sector experience strongly preferred). Strong knowledge of Windows, Linux, TCP/IP networking, Active Directory, O365, and ServiceNow. Familiarity with trading floor ecosystems, market data tools (Bloomberg/Reuters), and OMS/EMS platforms.

Excellent troubleshooting, crisis management, and rapid decision-making skills. Scripting experience (PowerShell/Python) is an asset. Bilingualism (English / French) is strongly preferred for Montreal.

📌 Trade Floor Support Specialist (Night Shift) (Montreal)
🏢 Anone
📍 Montreal