Drive outcomes for Recharge merchants as a Customer Success Manager in Toronto. This hybrid role targets growth-stage accounts, focusing on retention, adoption, and enhanced customer experiences.

Recharge is looking for a Tier 3 Customer Success Manager to help support its eCommerce subscription merchants. You will manage a book of 50-70 merchants, driving product adoption and retention through proactive risk management and strategy alignment. Your technical depth and collaboration with cross-functional teams will be key to ensuring merchant success.

Key Responsibilities:
• Manage relationships with 50-70 growth-stage merchants
• Lead business reviews that align goals with outcomes
• Advocate for customer needs in product and support issues




• Partner with Sales to drive renewals and upsell opportunities
• Use data to identify risks and growth opportunities

Requirements:
• Experience in a SaaS environment, preferably eCommerce
• Demonstrated technical aptitude, understanding integrations
• Proficient with tools like Salesforce and Looker
• Robust communication skills, balancing empathy and judgment
• Growth mindset with receptiveness to feedback

Embrace this opportunity to influence merchant success and improve customer experiences at Recharge.
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📌 Customer Success Manager - Recharge, Toronto (Ontario)
🏢 ReCharge
📍 Ontario