IT Program Manager
About GroupHEALTH
At GroupHEALTH, we're proud of the work we do – but it's how we do it that truly sets us apart. We're a fast-moving, ever-evolving, stable organization with deep roots and a bold vision: to transform the way Canadians experience advantages. We combine agility with long-term stability to create meaningful impact.

Here, you'll find more than just a job. You'll find a purpose-driven, people-first culture where kindness, collaboration, and curiosity thrive. Whether you've been here fifteen years or fifteen days, you'll notice right away – our people are genuinely invested in one another's success and delivering exceptional experiences to our clients and plan members.

About the Role
The IT Program Manager will serve as GroupHEALTH Family of Companies' (GHFOC) project governance authority, building and owning the PM methodology that every project professional across all entities will use. The IT Program Manager will manage the CIO's IT portfolio with discipline and transparency while mentoring the next generation of project coordinators and managers across the family of companies. This role goes beyond managing projects, it builds the capability and governance structures that make great project delivery possible across GHFOC.

This is a hybrid role based out of our Surrey, BC office, working 3 days in office and 2 days from home.

What to Expect in Your First 3 Months
First 30 Days:

Build a single IT project register covering all active, planned, and recently completed initiatives across the five strategic pillars and all GHFOC entities

Include project owner, pillar, RAG status, budget, timeline, key milestones, risks, and dependencies

This will serve as the foundation for IT governance discussions

First 60 Days:

Build effective working relationships with Business Stakeholders and IT Leaders across all GHFOC entities

Listen, understand each entity's context, and build trust as a partner

First 90 Days:

Complete a discovery across GHFOC entities to assess project management maturity, tools, and key requirements

Develop and present PM Methodology v1.0, including standards, templates, governance, and delivery approaches, for CIO endorsement before rollout

What You'll Do
Project Portfolio Management

Own and maintain the IT project register as the single source of truth for all active, planned, and completed initiatives across all GHFOC entities

Track project status (RAG), milestone progress, budget consumption, resource allocation, risks, issues, and dependencies

Identify and elevate projects that are drifting, including timeline slippage, scope creep, and budget overrun, before they become a crisis

Manage the project intake and prioritization process across all IT pillars

Governance & Meeting Management

Design and manage the full IT governance calendar, including weekly stand-ups,



monthly steering committee, monthly ELT support, and quarterly deep-dives

Prepare all meeting agendas, pre-read packs, and materials, circulated 48 hours before each meeting

Document all decisions, actions, and owners, distributed within 24 hours

PM Methodology Ownership

Own and continuously develop the GHFOC PM Methodology, the standard framework for how all projects across the family of companies are planned, executed, governed, and closed

Define and maintain the PM artifact library, including charters, RACI matrices, risk registers, status templates, change request forms, and lessons learned logs

Select, implement, and maintain IT project management tooling across GHFOC, ensuring consistent adoption of approved tools (Jira, MS Project, or equivalent)

Provide the PM methodology, standards, and templates for all GHFOC entities

Project Coordinator Mentoring

Identify, map, and build relationships with all project coordinators and PMs across all GHFOC entities

Assess current PM capability and maintain a living skills gap map, updated quarterly

Design and run the GHFOC Project Coordinator Development Program, a structured curriculum covering PM fundamentals, GHFOC methodology, tools, and governance

Provide 1:1 mentoring to project coordinators, including the Transformation Office PM, through regular touchpoints, career development, and real-time coaching on active projects

Budget, Finance & Reporting

Maintain the IT budget tracker, tracking actual spend versus approved budget by cost center, pillar, and entity

Produce the monthly CIO IT Executive Dashboard, a single-page view of IT health for executive and board use

Prepare the quarterly IT board report and support Munich Re reporting

Distribute monthly IT updates to all entity presidents that are relevant, concise, and entity-specific

What We’re Looking For

Bachelor's degree in Business Administration, Project Management, Information Technology, or a related field. An equivalent combination of education and demonstrated experience will be considered

7+ years of progressive experience in IT project or program management3+ years at Program Manager level managing complex cross-functional IT programs

Experience building or significantly contributing to a PM methodology or PMO function from the ground up

Demonstrated experience managing IT project portfolios of 10+ concurrent projects

Experience mentoring or coaching junior project professionals





PMP (Project Management Professional), current and in good standing, is considered an asset

Prince2 Practitioner, SAFe Agilist, PMI-ACP, or equivalent certification is considered an asset

An MBA or graduate diploma in project or program management is considered an asset

Experience in insurance, group benefits, financial services, or a regulated industry is considered an asset

Experience operating across a multi-entity or multi-subsidiary organization where governance had to be earned, not mandated, is considered an asset

Experience working alongside or supporting a transformation office or major enterprise transformation program is considered an asset

Experience facilitating a PM Community of Practice or capability development program is considered an asset

Critical Competencies
You will succeed in this role if you are:

A Strategic Planner and Executor – You coordinate across programs, align work to strategic objectives, set measurable goals, and deliver long-term outcomes.

A Financial & Business Manager – You own budgets, forecasting, contracts, financial performance, and business case development.

A Governance, Risk & Operational Excellence Leader – You establish governance frameworks, manage risk and changes, drive reporting standards, and ensure quality and process excellence.

A People-Focused Leader – You set direction, manage stakeholders, develop teams, drive accountability, and influence across organizational boundaries

A Strong Communicator and Collaborator – You communicate effectively at all levels, present with credibility, adapt messaging to audiences, and build alignment.

An Innovative and Inclusive Coach – You lead with empathy, champion inclusion, coach through challenges, drive innovation, and foster a culture of continuous learning and improvement.

Compensation
At the time of this posting, the estimated annual base salary for this position is $125,000-$135,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.

Why Join Us

Beyond salary, we offer generous paid time off, extended health and dental benefits, RRSP matching, and flexible work options

Wellness support, including comprehensive mental health resources, to prioritize your well-being both in and out of the workplace

A supportive culture, with opportunities to grow, and where our team members feel valued and empowered to thrive

Accommodation and Inclusion
GroupHEALTH is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know! We're here to help.

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📌 IT Program Manager (British Columbia)
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