Join a agile team as a Bilingual Technical Support Specialist for a hybrid role, providing crucial assistance to users and resolving complex computer issues. Work three days a week in-person while having the flexibility to assist clients remotely.

In this 6-month contract position, candidates fluent in English and French will leverage their 2-3 years of customer service experience. Your role as a helpdesk specialist involves managing inquiries and troubleshooting concerns through phone calls and remote support, with opportunities for extension based on performance.

Key Responsibilities:
• Answer user inquiries on hardware and software issues
• Troubleshoot customer concerns via inbound calls




• Maintain accurate records of communication transactions
• Conduct diagnostics to resolve technical problems
• Read manuals and consult users for assistance

Requirements:
• Fluency in English and French
• 2-3 years in customer service roles
• Experience with browser troubleshooting
• Knowledge of relevant software and systems
• Ability to work independently and manage time

Bring your bilingual skills and technical support expertise to enhance user experiences in this exciting role.
#J-18808-Ljbffr

📌 Bilingual Technical Support Specialist (Ontario)
🏢 Nexus Systems Group
📍 Ontario