Company Description: Dental Works on Cornwall is an established, patient-focused practice that values professionalism, kindness, clear communication, and teamwork. We are looking for someone who takes pride in creating a positive patient experience and contributing to a supportive, well-run office.

Role Description: This is a hands-on role for someone who is confident discussing treatment, insurance, fees, and next steps with patients while taking ownership of key responsibilities that support an organized and efficient office. Strong performers may have opportunities over time to take on broader practice coordination and leadership responsibilities.

Treatment

Coordination and Patient Support

Present treatment plans clearly and compassionately, helping patients understand their options, fees, and next steps

Follow up on outstanding and unscheduled treatment and coordinate appointments to support timely completion

Maintain accurate notes regarding treatment discussions, decisions, and patient follow-up

Build patient confidence and help them feel comfortable moving forward with care

Scheduling and Front-Office Coordination

Manage and optimize dentist and hygiene schedules based on clinical needs, productive patient flow, and appropriate use of provider time

Proactively fill cancellations and other openings to maintain productive schedules

Respond to patient calls and questions professionally Insurance, Billing, and Financial Administration

Prepare treatment estimates and submit insurance predeterminations

Submit and follow up on insurance claims





Help patients understand their insurance benefits and financial responsibilities

Process payments and patient account information

Assist with daily reconciliation and routine front-office financial processes Practice Coordination

Prepare for and lead daily morning huddles to review the schedule, patient needs, outstanding items, staffing requirements, and potential issues

Optimize staffing and schedules when cancellations, illness, vacation, or other absences affect the day, including consolidating appointments and coordinating temporary coverage

Schedule and participate in quarterly team meetings, including gathering agenda items and following up on agreed actions

Coordinate annual CPR training and other required recertifications, including scheduling, attendance, and record-keeping

Support supply ordering and other administrative coordination as assigned Qualifications:

Has at least three years of dental administration experience, including treatment coordination or senior dental reception

Is exceptionally organized and able to manage multiple priorities

Has excellent verbal, written, and telephone communication skills and builds strong rapport with patients

Has strong numerical skills and is comfortable working with estimates, balances, and reconciliations

Handles confidential information with professionalism and discretion

Enjoys learning new technology, systems, and processes

Is looking for a stable, long-term position within a collaborative practice

Dental Assistant education or previous clinical experience is an asset but not required.

📌 Treatment Coordinator (Toronto)
🏢 Dental Works on Cornwall
📍 Toronto