Must-haves Exceptional customer service and communication skills -IT Help Desk experience, at least1-2years experience -Troubleshooting experience for end user hardware (laptops, monitors, docking stations, keyboard, etc) -Troubleshooting experience for Windows 11 and Office 365 installations, and other Windows applications -Troubleshooting and installation experience for iPhones -Windows and Office 365 Account administration Nice to have: -Remote computer administration -Knowledge of Microsoft Office add-ons management -Knowledge on how troubleshoot audio-video equipment -IP telephony,Teams phone,Webex preferred -Ninja Ticketing system, or experience with another ticketing system Day-to-Day We are looking for an IT Support Analyst for a full time role.

The ideal candidate will be a self-starter, confident, adaptable, accountable, collaborative and client service focused.

It is beneficial if the candidate has worked in a law or professional services firm and has at least 1 year of IT support experience.

This role is 9-5, Monday-Friday on site4 days a week,



downtown Toronto.

The initial training/probationary period will require candidates to go on site 5 days a week.

Responsibilities: Provides level 1 support to resolve incidents.

This role will be required to provide on call support evenings and weekends on a rotational basis. -Serve as the first point of contact for users seeking technical assistance over the phone or email -Perform remote troubleshooting through diagnostic techniques and pertinent questions -Determine the best solution based on the issue and details provided by users -Explain to the user the resolution process -Escalate unresolved issues to the next level of support -Provide accurate information on IT products or services -Record updates and resolutions for incidents in ticketing system -Follow-up and update user status and information -Pass on any feedback or suggestions by users to the appropriate internal team

📌 IT Support Specialist - Backfill (Toronto)
🏢 TEEMA
📍 Toronto