Our client is seeking a Digital Customer Marketing Specialist to support the execution of digital customer advocacy programs through content management, campaign support, data administration, and advocacy platform operations. (Remote- Canada) Must Have skills Solid organizational skills and attention to detail, with the ability to maintain accurate content libraries , trackers, calendars, and program information.

Exposure to customer marketing, digital content operations, customer advocacy , or similar programs.

Degree or certification in Marketing, Communications, or a related field.

Experience or comfort working with content management tools, spreadsheets, and digital platforms.

Excellent taskmanagement and organization skills with the ability to coordinate multiple activities and deliverables.

Strong English communication and interpersonal skills for collaborating with cross-functional teams and external partners.

Ability to work independently while effectively contributing within a collaborative team environment.

Strong problem-solving skills with a proactive, can-do approach.

Nice to Have skills Experience with Tech

Validate and/or User Evidence, or a willingness to learn these advocacy platforms.

Experience supporting customer survey or peer review campaigns.

Experience working with customer testimonials, customer quotes, case studies, or other customer evidence content.

Responsibilities Support the execution of key customer advocacy programs,



including customer survey and peer review programs.

Collaborate with cross-functional teams to execute projects and publish, edit, and activate customer content.

Partner with Sales, Customer Success, and Marketing teams to drive customer reviews through various campaigns.

Upload and tag customer quotes, testimonials, case studies, and related content within advocacy platforms.

Maintain internal folders and content libraries, ensuring customer evidence assets remain accurate and up to date.

Categorize customer stories by industry, product, persona, region, and other relevant attributes.

Assist with the administration of customer surveys and review campaigns.

Monitor content submissions and track customer approvals and legal clearances.

Maintain calendars, trackers, and dashboards supporting ongoing advocacy programs.

Support day-to-day operations and administration of customer advocacy platforms.

Generate reports related to the usage and performance of customer evidence content.

Troubleshoot basic platform issues and coordinate with vendor support when required.

Coordinate with Customer Success, Marketing, Legal, and other internal teams to gather required information.

Communicate with external vendors and agencies regarding content and creative requirements.

Prepare internal updates and recaps regarding content status and delivery. #LI-MS1 #D480

📌 Digital Customer Marketing Specialist (Waterloo)
🏢 Johnson Service Group
📍 Waterloo