Power

Up Bar Engineer Toronto, ON 100% On-Site Contract through September 30, 2027 Be the face of technology support.

Are you a tech-savvy problem solver who genuinely enjoys helping people? Do you love the challenge of figuring out why a laptop, Mac, phone, or meeting room isn''t workingand making sure the person walks away feeling taken care of? We''re looking for a Power

Up Bar Engineer to join a growing internal technology support team in Toronto.

Think of it as an Apple Genius Bar for the workplace: a fast-paced, high-touch environment where exceptional technical support and exceptional customer service go hand in hand.

This is more than a traditional Service Desk role.

You''ll work directly with employees across the organization, providing hands-on support for Windows PCs, Macs, mobile devices, meeting rooms, and executive technology needs.

Advantages You won''t be sitting behind a ticket queue all day.

You''ll be interacting directly with employees, solving problems in real time, building relationships, and becoming a trusted technology resource within the organization.

You''ll have the chance to work across Mac, Windows, mobile, collaboration technology, meeting rooms, and enterprise support processes, giving you exposure to a broad technology ecosystem.

The Toronto team is growing, and you''ll be joining a collaborative group of engineers who support one another, cross-train, and continuously look for ways to make the employee technology experience better.

Responsibilities As a Power

Up Bar Engineer, you''ll be the go-to technology expert for employees who need fast, friendly, and effective support.

You''ll: Provide hands-on, customer-first technical support for a growing internal user community Troubleshoot an even mix of Windows PCs, Macs, and mobile devices Provide desk-side and walk-up support through the Power

Up Bar Support laptops, peripherals, applications, and workplace technology Troubleshoot and support meeting room technology Provide a high level of executive support when required Own issues from initial intake through resolution, keeping users informed throughout the process Assist the Service Desk by taking and resolving support requests Document incidents, resolutions,



and asset information using ITSM tools such as Service

Now Collaborate with peers and technical teams across platforms Cross-train with team members and share technical knowledge Conduct technology education sessions for small groups, both virtually and in person Identify recurring issues and recommend process and service improvements Contribute to site-level operational readiness and technology initiatives Proactively communicate status, timelines, and expectations to users and leadership Qualifications We''re looking for someone who combines technical troubleshooting ability with exceptional people skills.

You may be an early-career IT professional looking for an opportunity to grow, or an experienced technology professional who enjoys being hands-on and customer-facing.

What matters most is that you: Enjoy helping people solve technology problems Take ownership of issues rather than passing them along Communicate clearly and professionally Follow up and make sure the issue is truly resolved Stay calm and positive when supporting frustrated users Work well as part of a collaborative team Are curious, eager to learn, and comfortable supporting multiple technologies Have a genuine customer-service mindset Technical Experience Ideally, you''ll bring experience with: Windows troubleshooting and support macOS / Mac troubleshooting and support Mobile devices and mobile operating systems Laptop and end-user hardware/software support IT Service Management / ticketing tools such as Service

Now Microsoft Office / productivity applications Google Workspace Experience in a banking or financial services environment is an asset.

Bonus Points For Service





Now administration or asset management experience JAMF / Casper or SCCM Active Directory VMware / virtualization technologies Apple certifications ITIL Foundation Lean Six Sigma or PDCA Process mapping and process improvement experience Software deployment, imaging, encryption, and endpoint security Experience supporting large Mac user populations Experience delivering technical training or group education sessions Summary Location: Toronto, Ontario Work Model: 100% On-Site 5 days per week Contract End Date: September 30, 2027 Potential: Extension or permanent conversion may be possible based on performance and business needs Candidates: Local Toronto candidates only Interview Process Round 1: Remote interview Round 2: In-person interview Ready to Power Up Your Career? If you''re a hands-on technology professional who loves solving problems and helping people, this could be an opportunity to make a real impact every day.

Bring your technical skills, your curiosity, and your customer-first minds Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada''s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.

📌 Technical Specialist- PowerUp Bar Engineer (Toronto)
🏢 randstad canada
📍 Toronto