Responsibilities: Implements detailed plans and recommends policies/procedures regarding program specific requirements.

Collaborates with the annual review of the divisions strategic framework through facilitated strategic plan sessions with Sections and Business Units Collaborates in managing the divisions business planning framework to ensure alignment between key Section priorities/initiatives and the divisions operating and capital budgets.

Facilitates the development and implementation of continuous improvement initiatives and assigned projects involving multiple Sections within the division, and/or other divisions including operational coordination activities, alternative service delivery options and service integration matters resulting in improved functional/operational business models, service levels and customer service.

Collaborates on the development of a divisional strategic performance measurement framework and make recommendations on designing a frameworkwhich aligns the operational service delivery with the strategic goals of the division Assists in the assessment and analysis of corporate organization effectiveness issues and conducts studies and prepares confidential reports with respect to program and service delivery changes; management policies, systems, processes and practices; management restructuring; and organization change.

Provides client-driven, value-added management consulting services to a portfolio of diverse consulting projects reflecting practice areas.

Shapes and defines consulting projects in consultation with client and key stakeholders, determines focus, scope, objectives, methodology and activities.

Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.

Provides policy analysis, formulation, coordination and advice to the senior managers regarding programs, services and organization at both a strategic and operational level.

Directs the study process and applies methodologies, collects data, conducts analyses, draws conclusions and develops alternative solutions.

Brings analysis and conclusions forward to the client/stakeholders, chair meetings and promotes systematic discussion.





Supports management in assessing and devising solutions from a pragmatic and objective perspective.

Works in support of project steering committees and leads interdepartmental teams and working groups.

Researches, reviews and reports on existing and new management tools and methodologies and advises senior managers on emerging management techniques and other applied social science concepts and their applicability to the City.

Fosters and maintains cooperative working relationships within and external to the organization; establishes and maintains contact with professionals in related fields to ensure skills, knowledge and practice are current.

Key Qualifications: Post-secondary education in a skilled discipline pertinent to the position (e.g. business administration, public administration, strategic management, project management, business/process improvement, change management, etc.) or an equivalent combination of relevant training/education and extensive experience related to the job functions.

Professional designation(s) and/or certification(s) in the aforementioned disciplines (e.g.

Certified Facilitator, PMP, Six Sigma, PROSCI, etc.) is an asset.

Considerable experience leading the development and administration of complex continuous improvement programs and initiatives within a large multi-disciplinary organization, working collaboratively with unionized and non-unionized staff, all levels of management, cross-functional stakeholders, and other internal/external business partners to successfully undertake and implement outcomes-based business improvements.

Public sector experience is an asset.

Considerable experience leading complex change management initiatives within a large organization, inclusive of developing comprehensive change management and stakeholder engagement plans,



adapting best practice strategies, methodologies, processes, and tools to diverse portfolios of change initiatives, and ensuring change adoption and targeted strategic/operational outcomes are successfully achieved.

Considerable experience developing, implementing, and maintaining business performance measurement frameworks and metrics, ensuring alignment with defined strategic and business improvement outcomes, leading related data development initiatives, and managing business performance monitoring and reporting functions.

Exceptional consulting, interpersonal and negotiation skills with the ability to establish collaborative positive working relationships and a high level of trust with senior leaders, and to develop solutions, interact and communicate effectively with divisional and agency staff, other municipalities and orders of government and members of the public.

Strong project management skills to complement a strategic mindset, including the definition of project purpose and objectives, project activities, milestones and deliverables, monitoring and tracking progress, and communications with stakeholders.

Excellent communication skills and presentation skills to deal effectively with city staff, senior management, and to chair meetings that include members from all organizationallevels.

Experience in one or more of the following areas: strategic planning, continuous improvement, organizational design, change management, and performance measurement.

Experience providing senior level strategic advice and adapting communications to a variety of audiences.

Intermediate to high level experience using MS Project, Visio, Excel, Power

Point and MSWord Highly developed analytical skills in accessing and reviewing business processes to identify options, best practices and opportunities to improve service delivery.

Ability to research, analyze and synthesize legislation, provincial guidelines, financial and resource issues, organizational models and operational impacts into defensible policies, procedures and/or program proposals.

Ability to work effectively while managing multiple priorities in a demanding,dynamic.

📌 MANAGEMENT CONSULTANT (Toronto)
🏢 City of Toronto
📍 Toronto