POSITION TITLE: SWITCHBOARD OPERATOR DEPARTMENT: SWITCHBOARD POSITION LOCATION: OWEN SOUND UNION AFFILIATION: OPSEU – CLERICAL STATUS: PART-TIME REASON TO POST: DIRECT REPLACEMENT WAGE RATE: $25.900 - $27.915 Reporting to the Manager, Registration and Switchboard, the Switchboard Operator is responsible for answering and directing incoming telephone calls to the Brightshores hospitals. Duties include but are not limited to: all paging services (overhead and Spok Messenger); parking lot(s) entry and exit gates; visitor information. This position also responds to contingency codes and alarms, monitors alarms, and various clerical duties as assigned. This position is required to work all shifts 24/7.
Qualifications / Skills / Abilities: High School Diploma and relevant business office experience and/or equivalent business education
Excellent interpersonal and communication skills
Attention to detail and accuracy
Patient-service focused
Ability to multi-task
Availability to work all shifts




Experience working on a switchboard preferred
Knowledge of Microsoft Office applications Word (to be tested)
Typing speed of 30 wpm (to be tested)
Ability to understand verbal and written instructions
Recent satisfactory performance and attendance records
Demonstrate, promote and encourage Brightshores’ values – We Show Up for Each Other, We Are Trusted to Act, We Create Solutions Together, We Strive for Better, We Share Accountability
Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes
Comply with all applicable health and safety policies, procedures and regulations, and actively contribute to maintaining a safe and healthy work workplace

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📌 Switchboard Operator – Switchboard #414-26 (Ontario)
🏢 Brightshores Health System
📍 Ontario