Elevate your technical career with TD as a Senior Application Support Analyst in Toronto, Ontario. Focus on Salesforce Marketing Cloud support, delivering stability and efficiency in a fast-paced workplace.
This hands-on role emphasizes L3 application and production support. You’ll manage incidents, troubleshoot issues, and maintain operational documentation across enterprise Salesforce platforms. Your expertise makes you a key player in a high-volume, SLA-driven business environment that requires quick problem-solving and independent work.
Key Responsibilities:
• Monitor and resolve production application issues proactively
• Own incidents through resolution and effective communication
• Use ITSM tools like Jira and ServiceNow for tracking
• Provide support for Salesforce Marketing Cloud capabilities
• Perform root cause analysis for recurring incidents
Requirements:
• 5-7 years of relevant support experience
• Hands-on with Salesforce Marketing Cloud or similar platforms
• Familiar with ITSM and monitoring tools
• Strong troubleshooting and stakeholder communication skills
• Ability to work independently under pressure
Enhance your Salesforce support skills while contributing to TD’s mission in a collaborative setting.
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📌 Senior Application Support Analyst at TD (Ontario)
🏢 TD
📍 Ontario