Field, Systems Engineer (Level 1+)

Position – Field, Systems Engineer (Level 1+) Inland Empire

Company
Tech Guardian

Status
Full Time

Initial Compensation
$24.48 – $27.46/hour (based on experience and certifications); plus travel and a significant bonus structure

Company Description
Tech Guardian is a Managed Service Provider (MSP) that has been in business for over 19 years. We are an award-winning IT company rated in the top 5% in USA, with expertise across all IT environments. Our office is located in Lake Elsinore and we serve small and medium businesses throughout the Inland Empire. Tech Guardian provides something different than what is traditionally done in the IT space. We provide proactive IT services, not break/fix, so our techs are responsible for engineering system solutions to protect customers from downtime. Our business is steadily growing and we need engineers and technicians with a strong desire to grow with our company and be a team player. Tech Guardian values its employees and invests in their long-term growth. We expect our technicians to advance and grow in the company by certifying in a range of products and we compensate with pay raises with each certification. We provide paid technical training each week and we reimburse the cost of each passed certification. Every team member becomes a part of the Tech Guardian family and we frequently have team activities to maintain strong working relationships. Our employees work for Tech Guardian because they enjoy the atmosphere, the camaraderie and the challenge of solving recent problems each day.

Responsibilities

Resolve escalated tickets and elevate to Level 3 if necessary





Assist helpdesk and field techs with overflow tickets

Test and maintain all client backups and BDR compliance

Proactively design solutions for a better client experience

Implement & troubleshoot Microsoft server environments

Secure data networks using industry best practices

Customize complex Group Policies

Design and setup TCP/IP networks including RDP, DNS, DHCP, WINS and VPN

Implement and configure Active Directory

Build and configure IBM/Dell/HP server equipment

Setup and implement virtual environments using HyperV/VMware

Design, setup and implement Exchange 2007/2010/2013/2016/2019

Configure and troubleshoot switches, routers and firewalls

Install equipment and application software

Troubleshoot and repair hardware

Plan, structure and implement migrations and other projects while directing lower level techs

Work with senior level techs on large migrations and other tasks

Fully document all procedures and tasks and create documentation for lower level techs

Required Skills

Previous experience working for an MSP desired

Experience with PSA/Ticketing System and RMM tools

A service oriented attitude – you do what it takes to get the job done correctly

Have the ability to manage multiple projects simultaneously with minimum oversight





Be eager to learn, pick up recent technologies and be proficient in a short time

Working knowledge of a broad range of technologies

Be a team player, avoid complaining and be motivated to advance and grow

Have a teachable and positive attitude at all times

Meticulous – you have a fine eye for details

Resourceful Problem Solver – you always find a way to make it work

Convey confidence while building rapport with clients

Reliable, trustworthy and honest

Articulate – you can communicate professionally over the phone, in person and in writing

Ability to communicate technical information to nontechnical people

Skill in organizing resources and establishing priorities

Ability to work under pressure and manage stress

About You

4+ Years Help Desk / Field Tech Experience

Systems Admin Experience

Degree in a related field preferred

Desired Certs: A+, Network+, Security+, MCSA

About The Job

Up to 80% travel to a clients’ facilities with your own vehicle (within 30 miles of Lake Elsinore)

Travel reimbursement provided

$24.48 – $27.46 / hour (based on experience and certifications); plus travel and significant bonuses

Competitive benefits package available after 90 days

Typical shift: 8:00am – 5pm M-F with some evenings and weekends (on a rotational basis)

Must be able to pass a drug test

Frequently lift and/or move up to 50 pounds

Frequently bend, lift, stand and crawl under desks

Access to top tier training materials and certifications

Learn and apply IT best-practices

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📌 Field Systems Engineer (Level 1+) (British Columbia)
🏢 Tech Guardian
📍 British Columbia