Agent(e) service la clientle Si vous aimez le service la clientle et travailler dans un environnement dynamique, ce poste est pour vous! Domfoam Inc. est la recherche dune personne nergtique pour combler un poste dans sa superbe quipe! Sous la responsabilit du Directeur de qualit, cette personne devra prendre en charge le service la clientle.

Elle utilisera ses comptences en matire de communication et d''organisation pour offrir un service exceptionnel aux clients.

Horaire du Lundi au vendredi 7:00 15:30 Tches: Communication avec les clients: Rpondre aux appels tlphoniques.

Rpondre aux courriels et messages.

Gestion des demandes de clients: Traiter les demandes dinformation, et faire un suivi sur les commandes en cours avec le superviseur demballage/superviseur de production.

Utiliser et mettre constamment jours la liste de suivi des commande (Open Orders List), et rentrer les commandes finies qui seront donn par le superviseur demballage.

Utiliser le systme Navision afin de faire un suivi sur les commandes et autres informations pertinentes.

Enregistrer et suivre les requtes des clients.

Orienter les clients vers les bonnes ressources ou dpartements (Dpartement Qualit pour les plaintes, Bureau de commande et autres).

Traiter les plaintes et rclamations des clients.

Aviser les dates de livraison sil y a un imprvu en production.

Faire le suivi aprs la rsolution dun problme afin de sassurer que le client est satisfait.

Collaboration interne: Communiquer avec les autres dpartements pour rsoudre les dossiers. (RMA, Courriels).

Contribuer lamlioration des procdures de service la clientle.

Garder jours le Production TV Dashboard sur lcran principale.

Communiquer avec lexpdition afin de sassurer que la commande concerne sera livre temps.





Ramasser les commandes qui doivent tre modifi ou annul, et les renvoyer au bureau des commandes.

Rpondre aux vendeurs et les assister avec un suivi de la commande en cours.

Qualifications: Comptences en informatique (WORD, EXCEL).

Niveau dtude secondaire.

Franais et anglais parl et crit ncessaire. 2 ans dexprience en service la clientle en milieu manufacturier ou en entrept. tre ax sur la qualit et la satisfaction du client. -------------------------------------------------------------------------------- Customer Service Representative If you enjoy customer service and working in a dynamic workplace, this position is for you! Domfoam Inc. is looking for an energetic person to join its great team! Reporting to the Quality Director, this person will be responsible for customer service.

They will use their communication and organizational skills to provide exceptional service to customers.

Schedule: Monday to Friday, 7:00 AM 3:30 PM Responsibilities: Customer Communication: Answer telephone calls.

Respond to emails and messages.

Managing Customer Requests: Handle requests for information and follow up on current orders with the Packaging Supervisor / Production Supervisor.

Use and continuously update the Open Orders List and enter completed orders provided by the Packaging Supervisor.

Use the Navision system to track orders and other relevant information.

Record and follow up on customer requests.





Direct customers to the appropriate resources or departments (Quality Department for complaints, Order Office, etc.).

Handle customer complaints and claims.

Inform customers of delivery dates when there are unexpected production issues.

Follow up after a problem has been resolved to ensure the customer is satisfied.

Internal Collaboration: Communicate with other departments to resolve issues/files (RMA, emails).

Contribute to improving customer service procedures.

Keep the Production TV Dashboard up to date on the main screen.

Communicate with Shipping to ensure the relevant order will be delivered on time.

Collect orders that need to be modified or cancelled and return them to the Order Office.

Respond to sales representatives and assist them with tracking current orders.

Qualifications: Computer skills ( Word, Excel ).

High school education.

French and English , spoken and written, necessary. 2 years of customer service experience in a manufacturing or warehouse environment.

Customer- and quality-oriented.

About Domfoam Inc.: Domfoam Inc. (originally known as Dominion Foam Corp.) was founded in 1963 by a young entrepreneur, Saul Pomerantz.

From its humble beginnings operating from a small garage, we have evolved into a major player in the Canadian flexible-foam industry.

In 1991, the company was sold to a group of outside investors.

Its assets were re-purchased by the Pomerantz family in 2012, which is committed to maintaining the long-term success of the company.

We currently manufacture and fabricate a full line of polyurethane foam products primarily for use in the furniture and bedding industries.

We also produce re-bonded foam for carpet underlay and other applications.

📌 Agent(e) service à la clientèle (Montreal)
🏢 Domfoam
📍 Montreal