Elevate client interactions with DRMG's Senior Manager, Client Experience role in Oakville, Ontario. This full-time position focuses on exceptional service and strategic client retention.

As a Senior Manager leading the Client Services team, you'll orchestrate the entire client journey to align with revenue and retention goals. This role requires a fierce dedication to process optimization and customer satisfaction, ensuring standardized high-quality interactions. Your contributions will help foster a culture of continuous improvement and proactive support across departments.

Key Responsibilities:



• Manage Client Services and Graphics teams to ensure coverage • Optimize the client journey through feedback loops and metrics • Define service level agreements and operational excellence standards • Serve as point of contact for escalations and conflict resolution • Ensure CRM data governance and client interaction visibility

Requirements: • Bachelor's Degree or Diploma in Business or Marketing • Minimum 5 years in operations or customer service • 2-3 years in direct people management role • Experience in media, marketing, or advertising industries • Solid communication skills and conflict resolution experience

Lead the charge in client experience excellence at DRMG, where your impact ensures satisfaction and retention. #J-18808-Ljbffr

📌 Senior Client Experience Manager at DRMG (Winnipeg)
🏢 Direct Response Media Group
📍 Winnipeg