Manulife is seeking a creative and highly organized
**Education Specialist**
who will support Canada Retirement’s Education and Engagement Programs.

This role is responsible for developing educational content and digital learning experiences that help members build financial knowledge, take action, and improve retirement readiness.

The successful candidate will work closely with subject matter experts, product owners, marketing partners, and cross-functional teams to create engaging written, visual, and video-based content.

This includes short-form educational videos for digital channels, webinars, educational articles, emails, and learning modules.

This role reports to the Manager, Member Education and is expected to work closely with teams across the organization to support the education needs of Canada Retirement group plan members.
**Position Responsibilities:**
**Content development**
Create and maintain educational content that supports member engagement, financial literacy, and retirement readiness goals.

Write, edit, and update content for various channels, including webinars, videos, articles, emails, learning modules, presentations, and digital experiences.

Translate complex financial concepts into transparent, simple, and engaging content for a broad audience.

Maintain content inventories and support regular content reviews and refreshes.

Manage multiple projects simultaneously while meeting deadlines and quality expectations.

Track content status, approvals, and publication schedules.

Support program launches, campaigns, and ongoing education initiatives.
**Video and digital learning experiences**
Develop short-form educational videos and micro-learning experiences for digital channels.

Create video scripts, storyboards, and supporting visual assets.

Produce, edit, and publish educational video content.

Ensure educational experiences align with accessibility, brand, and regulatory standards.

Stay informed on emerging trends, tools, and best practices in digital learning and content creation.
**Data-driven improvements**
Use member feedback, research, and engagement data to identify content opportunities and areas for improvement.

Monitor content performance and engagement metrics.

Leverage qualitative and quantitative research to identify gaps, test messages, and refine content and channels.

Responsible for updates to member surveys and regular review of feedback.

Provide monthly reporting for educational programs.
**Project management and cross-functional collaboration**
Work closely with product owners, marketing, communications, compliance, and business partners to support education initiatives.

Participate in planning sessions, content reviews, and project meetings.

Manage multiple concurrent initiatives and work on cross-functional teams.

Consistently deliver high-quality work within agreed timelines.

Facilitate meetings, maintain timelines, ensure regular communication, and provide updates on project timelines and results.





Comfortable presenting to small and large groups of stakeholders to clearly articulate program vision and tell the education story.
**Required Qualifications:**
Bachelor's degree in Communications, Marketing, Education, Journalism, Business, or a related field.
3–5+ years of experience in content development, education, communications, marketing, or a related role.

Experience creating written educational content for digital channels.

Experience creating or supporting the development of video content, e-learning, webinars, or other digital learning experiences.

Strong writing, editing, and storytelling skills with an ability to simplify complex topics.

Excellent organizational and project management skills with the ability to manage multiple priorities.

Strong collaboration and relationship-building skills.

Ability to identify and understand business problems, explore possible solutions, and recommend a clear path forward to support decision-making.

Comfortable learning new technologies and digital tools.

Excellent verbal and written communication skills.
**Preferred Qualifications:**
Experience in financial services, wealth management, retirement, or employee benefits.

Experience using video creation and editing tools such as Synthesia, Adobe Premiere or similar platforms.

Familiarity with webinar platforms such as Microsoft Teams, Web

Ex, or Cvent.

Knowledge of adult learning principles, instructional design, and content strategy.

Experience with analytics and reporting tools.

Bilingualism (English and French) is an asset.
**_When you join our team:_**
We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia,



lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Referenced Salary Location**
Waterloo, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$59,100.00 CAD - $98,500.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Education Specialist (Waterloo)
🏢 Manulife
📍 Waterloo