Lead customer operations and drive performance with TP as an Operations Manager. Ensure operational excellence and client satisfaction in a collaborative environment.

TP is seeking an Operations Manager accountable for the end-to-end performance of assigned customer operations teams. This role focuses on client delivery, people leadership, and financial outcomes, ensuring service levels are met while promoting continuous improvement and employee engagement. You will play a pivotal role in developing strategies and overseeing operational activities to achieve sustainable growth.

Key Responsibilities:
• Own aligned team’s performance and client satisfaction
• Develop strategic and tactical client engagement plans




• Monitor adherence to Service Level Agreements (SLAs)
• Coach and develop team leaders and managers
• Manage operational costs and achieve revenue targets

Requirements:
• Solid business acumen in service delivery
• Proven experience in stakeholder management
• Excellent communication and presentation skills
• Ability to analyze performance metrics
• Strong coaching and people development capabilities

Elevate client delivery, operational excellence, and leadership effectiveness in your role at TP.
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📌 Operations Manager at TP (Ontario)
🏢 Socket.dev
📍 Ontario